Before my review, here's a quick background on me: I've owned at least 10 cars (new and used) over the past 22 years of driving and dealt with many different mechanics, both independent and through a dealership. Like most industries, there are good and bad apples, and this applies to independents and dealers alike. I'm an extremely detail-oriented person with a background in analysis and relationship management so believe me when I say that I perform my due diligence and care about the quality of service I receive. I first met Emily and Paul about two weeks ago (June 2016) after reading reviews about AutoNiche on Google. Despite all of the glowing reviews, I felt it necessary to form my own opinion. My father had just given me his old Infiniti and I knew that it would need some repair and maintenance work before I would be willing to drive it. After AutoNiche performed a thorough inspection, my expectations were realized - the car needed some suspension and steering parts replaced as well as some general maintenance work (fluids etc.). I asked Emily a lot of questions and then proceeded to do my own research to verify that the work they recommended made sense. I also created a log of all of my father's receipts to ensure they weren't recommending something that he had already done. I then compared their price quotes to the dealer and other shops. In conclusion, I would say that they are priced halfway between typical independents and dealerships. So they aren't the cheapest but they also aren't the most expensive. More importantly, they easily have the best customer service in the industry (prompt and logical responses to questions) and I believe they are very accountable for their work (as they take online reviews etc. very seriously). The quality of their work seems to be very good as well. It's difficult to know for certain since I'm not a mechanic but I can definitely say that the car drives much better and I've had no issues since my last visit. I'm happy to say that I've found my mechanic and I feel good about it :)
Hi Matthew, Thanks so much for taking the time to leave us a review! I really appreciate it & I know that potential clients will find it helpful. Thanks too for your honesty in letting us know that we're not the cheapest shop around (that we're priced halfway) - we definitely aim to deliver value for our cost. I'm happy to hear that the suspension is doing well - don't go too crazy taking those corners =) Have a great rest of the summer, stay cool. -Emily.