Markham Auto Repair

5

Great first experience! They were extremely flexible with my busy schedule, accommodating and nothing but professional from the time I walked in the door. The safety and emissions testing was completed ahead of schedule and at a competitive price - and for good measure my car was even given a complimentary wash. Thanks Auto Niche!

Replied Feb 4, 2017 - Hi, Thanks for taking the time to leave your review! I appreciate your feedback and will share them with the team. Have a great weekend, Emily.

- AutoNiche
5

I've had a ton of experience with bad mechanics who, more often than not, are the cheapest. This time, due to our new family addition, I decided to look into a reputable garage that wouldn't be as pricey as the dealership. Reputation was number one. Nothing speaks a bigger truth than your customer base, and I found AutoNiche. Rave reviews with lots of pleasant experiences. I reached out for a quote and as expected they are middle of the road price wise. Seeing as it was cheaper than the dealership and they had such good reviews I decided to give them a shot. Low and behold they were exactly as described, actually better if I must be honest. Extremely vigilant in explaining everything and any costs that will be/was incurred before and after the service. They came within $15 of the quote provided which I think is amazing. Most places try to take you for a trip with "found" problems or hidden costs. None of that here, and now my SUV is driving like new again. Honest, thorough, and fair.

Hello C.C. Thank you for your review, I appreciate your time and I think that potential clients would find value in your comments. We never aim to be the cheapest, nor are we the most expensive shop in town, we want to be paid a reasonable rate for the work that we do. This helps us keep our level of client service, our employees up-to-date with training, etc. I'm happy to hear that you liked our service... and you found that we were better than described! We really value honesty, transparency, and integrity. I'll be sharing your review with the team at our next meeting - thank you for the encouragement. Have a very blessed new year, Emily.

- AutoNiche
5

I've had three vehicles serviced here, of varying brands and type, and I've been very happy with the work performed. I used to run workshops in the army, and I've always owned older cars, so I think I've developed a pretty good idea of what I'm looking for from my mechanic. Emily, Paul and the team have delivered on that! It's also nice when a creative solution is found that gets the job done for much less than the obvious solution.

Hi Gregg, Happy new year! Thank you for taking the time to leave your review. Oooh, working on army vehicles - more power, more torque... =D Thanks for bringing your various vehicles in for service, we appreciate your business. -Emily.

- AutoNiche
4

Emily Chung and her staff are fantastic. They take the time to explain the issues with your car and even show you exactly where the problem is when it is possible. It is easy to book ppointments online or by email. They send you an email report of your car's inspection with photos. They track the maintenance schedule of your car and will even send your your yearly spending budget. Sometimes it takes a bit longer to diagnose a problem, but I think this is because they care very much about finding out exactly what is going on.

Hi Renee, Thank you for leaving us a review! We're happy to hear that you liked the email report - that's new technology we've introduced in the last year. I know you've been coming to us for car service for many years now - thank you for your business, we don't take it for granted. Have a blessed 2017! -Emily

- AutoNiche
5

These guys (and girls) actually care! What a nice surprise! Apparently they are moving soon. I can't wait to see the new place!

Hi Stu, Thank you for leaving a review! Comments from fellow auto repair shops are always of extra value :) We can't wait to get into our new space at 8 Laidlaw Blvd - less than one month to go. We'll keep you posted for sure. Here's to a blessed 2017 for our industry! -Emily.

- AutoNiche
5

Thank you for your dedication to your customers, and your commitment to not only providing great repair service, but also education to those who barely know a spark plug from a lug nut.

5

I moved to Ontario this summer and wanted to actually do some research to find a good auto shop. I read the reviews for Emily's shop and decided to give it a shot. 5 months later, it's the only place I'll go because of their quality of work and customer care. I live in Kingston but when my car needs something done, I'll even plan a weekend trip just to get the service done. Another thing I want to tell any customer who brings in his/her car to AutoNiche is that you should really get your vehicle checked out on a regular basis even when your car is fairly new. My Jeep Wrangler was still under 100,000km warranty when I first visited the shop. Surprisingly, when I had it checked out, they found a leak in my rear axle seals. Since these parts were still under warranty I took it to a dealer and got them fixed. Emily and her team managed to find two more undercarriage leaks during a routine oil change which led me to make another trip to the dealer to get everything fixed. After the dealer fixed my car, Paul (vehicle technician) personally checked them out to ensure the work was done properly (free of charge as well). Do not feel as you are "trapped" going to a dealer because the car is relatively new. Even when you just need an oil change and bring it in to a dealer, a lot of time they'll just do a quick visual check. Even getting a routine oil change at AutoNiche involves a complimentary check up of your vehicle and they certainly do a thorough job. Paul and Diego will check 70+ items and you'll get a full report online with pictures of the faults. Needless to say, my mind is always at ease afterward. When they do find a fault in your vehicle, they'll give their honest opinions so you do not just spend hundreds or thousands of dollars to get something fixed that really does not hinder the performance. If you are wondering about AutoNiche, just trust all the awesome reviews/stars others have given and bring in your vehicle. Even if you do live ~30 mins away, it's absolutely worth the drive. I certainly do not mind driving all the way from Kingston :) -Dave

Replied Dec 1/16 - Hi Dave, Thank you for taking the time to write your review! I know that it will help others who have newer cars (that are still under warranty) decide whether to come to us for service.I will be sharing your feedback at our team meeting, it's definitely an encouragement to us. Thanks too for driving all the way west for vehicle service, we don't take that for granted at all =) Have a great holiday season if we're not in touch before then. -Emily.

- AutoNiche
5

(I'm not Robert Chao btw; am using my husband's email a/c here; May) Have been bringing my 13-yr-old car to AutoNiche for the past 5 years, ever since getting stiffed by another mechanic. The service provided by Emily & her team has always been very thorough. I get advice & warnings on what repairs are needed but am given space to decide whether to go ahead with the repairs; am never pressured or scare-mongered to do anything, and Emily explains the situations clearly each time, which are urgent and which can wait. As a woman who knows nuts about cars, I don't feel like I'm being conned into unnecessary repairs. The little gifts she gives to her clients after each service are also a nice touch and show customer appreciation. I'll be continuing to use her services for as long as I'm road worthy, and recommend AutoNiche to others..

Replied Dec 1, 2016 - Hi May, Thanks for writing the review! We appreciate your help in giving us presence on Google =D Thank you for honest comments and for recommending us to others. Have a great holiday season if we aren't in touch before then! -Emily.

- AutoNiche
5

AutoNiche has extremely friendly service and always gets the job done right the first time. Even when they are busy, they still find a way to help me out. I recommend this place located at 19 Laidlaw Boulevard unit 1.

5

We've been bringing our vehicle to AutoNiche for about a year now, and the service has always been great from the smile you receive when you step into their shop, to the 'Thank You' note left in you car when you leave. Their inspections are very thorough, and detect even the most minor issues before they become a problem. I've had a couple issues and concerns along the way after their maintenance, but every concern was taken seriously and dealt with in a very professional manner. I'm happy to have a mechanic I can trust and even happier to have peace of mind that all of my AutoNeeds are in good hands and will be taken care of. Thanks AutoNiche!

Oh, Sean! LOL I guess this review has been a few years in the making =D Thank you for taking the time to leave your comments, we appreciate them and I know potential clients will find it valuable. I've always thought that anyone can give great client service when things are going well, but it's in the moments when we have issues that our client service is tested. Not to say that we want bad things to happen!! Re: AutoNeeds ;) Very creative! Have a great weekend, Emily.

- AutoNiche
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