Markham Auto Repair

4

Emily Chung and her staff are fantastic. They take the time to explain the issues with your car and even show you exactly where the problem is when it is possible. It is easy to book ppointments online or by email. They send you an email report of your car's inspection with photos. They track the maintenance schedule of your car and will even send your your yearly spending budget. Sometimes it takes a bit longer to diagnose a problem, but I think this is because they care very much about finding out exactly what is going on.

Hi Renee, Thank you for leaving us a review! We're happy to hear that you liked the email report - that's new technology we've introduced in the last year. I know you've been coming to us for car service for many years now - thank you for your business, we don't take it for granted. Have a blessed 2017! -Emily

- AutoNiche
5

These guys (and girls) actually care! What a nice surprise! Apparently they are moving soon. I can't wait to see the new place!

Hi Stu, Thank you for leaving a review! Comments from fellow auto repair shops are always of extra value :) We can't wait to get into our new space at 8 Laidlaw Blvd - less than one month to go. We'll keep you posted for sure. Here's to a blessed 2017 for our industry! -Emily.

- AutoNiche
5

Thank you for your dedication to your customers, and your commitment to not only providing great repair service, but also education to those who barely know a spark plug from a lug nut.

5

I moved to Ontario this summer and wanted to actually do some research to find a good auto shop. I read the reviews for Emily's shop and decided to give it a shot. 5 months later, it's the only place I'll go because of their quality of work and customer care. I live in Kingston but when my car needs something done, I'll even plan a weekend trip just to get the service done. Another thing I want to tell any customer who brings in his/her car to AutoNiche is that you should really get your vehicle checked out on a regular basis even when your car is fairly new. My Jeep Wrangler was still under 100,000km warranty when I first visited the shop. Surprisingly, when I had it checked out, they found a leak in my rear axle seals. Since these parts were still under warranty I took it to a dealer and got them fixed. Emily and her team managed to find two more undercarriage leaks during a routine oil change which led me to make another trip to the dealer to get everything fixed. After the dealer fixed my car, Paul (vehicle technician) personally checked them out to ensure the work was done properly (free of charge as well). Do not feel as you are "trapped" going to a dealer because the car is relatively new. Even when you just need an oil change and bring it in to a dealer, a lot of time they'll just do a quick visual check. Even getting a routine oil change at AutoNiche involves a complimentary check up of your vehicle and they certainly do a thorough job. Paul and Diego will check 70+ items and you'll get a full report online with pictures of the faults. Needless to say, my mind is always at ease afterward. When they do find a fault in your vehicle, they'll give their honest opinions so you do not just spend hundreds or thousands of dollars to get something fixed that really does not hinder the performance. If you are wondering about AutoNiche, just trust all the awesome reviews/stars others have given and bring in your vehicle. Even if you do live ~30 mins away, it's absolutely worth the drive. I certainly do not mind driving all the way from Kingston :) -Dave

Replied Dec 1/16 - Hi Dave, Thank you for taking the time to write your review! I know that it will help others who have newer cars (that are still under warranty) decide whether to come to us for service.I will be sharing your feedback at our team meeting, it's definitely an encouragement to us. Thanks too for driving all the way west for vehicle service, we don't take that for granted at all =) Have a great holiday season if we're not in touch before then. -Emily.

- AutoNiche
5

(I'm not Robert Chao btw; am using my husband's email a/c here; May) Have been bringing my 13-yr-old car to AutoNiche for the past 5 years, ever since getting stiffed by another mechanic. The service provided by Emily & her team has always been very thorough. I get advice & warnings on what repairs are needed but am given space to decide whether to go ahead with the repairs; am never pressured or scare-mongered to do anything, and Emily explains the situations clearly each time, which are urgent and which can wait. As a woman who knows nuts about cars, I don't feel like I'm being conned into unnecessary repairs. The little gifts she gives to her clients after each service are also a nice touch and show customer appreciation. I'll be continuing to use her services for as long as I'm road worthy, and recommend AutoNiche to others..

Replied Dec 1, 2016 - Hi May, Thanks for writing the review! We appreciate your help in giving us presence on Google =D Thank you for honest comments and for recommending us to others. Have a great holiday season if we aren't in touch before then! -Emily.

- AutoNiche
5

AutoNiche has extremely friendly service and always gets the job done right the first time. Even when they are busy, they still find a way to help me out. I recommend this place located at 19 Laidlaw Boulevard unit 1.

5

We've been bringing our vehicle to AutoNiche for about a year now, and the service has always been great from the smile you receive when you step into their shop, to the 'Thank You' note left in you car when you leave. Their inspections are very thorough, and detect even the most minor issues before they become a problem. I've had a couple issues and concerns along the way after their maintenance, but every concern was taken seriously and dealt with in a very professional manner. I'm happy to have a mechanic I can trust and even happier to have peace of mind that all of my AutoNeeds are in good hands and will be taken care of. Thanks AutoNiche!

Oh, Sean! LOL I guess this review has been a few years in the making =D Thank you for taking the time to leave your comments, we appreciate them and I know potential clients will find it valuable. I've always thought that anyone can give great client service when things are going well, but it's in the moments when we have issues that our client service is tested. Not to say that we want bad things to happen!! Re: AutoNeeds ;) Very creative! Have a great weekend, Emily.

- AutoNiche
5

Glad I trusted the other reviews and came here. My car was inspected thoroughly and repaired quickly for a fair price. The staff communicated the situation clearly and kept me continuously updated on the progress and timelines of the repair. The shop is clean with a comfortable waiting room and wi-fi. I would definitely come here again.

Hi Nick, thank you for taking the time to leave us a review - we appreciate it! Thanks too for your patience as we worked on your vehicle. Hope you're having a great fall season =) -Emily.

- AutoNiche
5

All the reviews pertaining to AutoNiche can be trusted and glad that I brought my car for inspection. Emily, Matthew and Paul were all customer focused and really showing transparency with their dealings. My car was inspected thoroughly and Paul showed me what needs to be fixed and he provided me an honest assessment. What a breath of fresh air to have an expert mechanic like Paul explain to me what and why it needs to be. The shop is clean and well organized. I would definitely come here again and will highly recommend them to my friends and family.

Thank you for leaving us a review, I'll be sure to share your feedback with our team! We're happy to know that we lived up to the other reviews that brought you in here to see us =) Have a great weekend, Emily.

- AutoNiche
5

Professional! Very pleased with the service and the way this place is ran in general! Lives up to its rating and I'll definetely be back! Thanks again guys

Hi Ivan, thank you for your feedback, I'll be sure to share it with the team! I'm happy we were able to give you a clear picture of the vehicle. Have a great week =) -Emily.

- AutoNiche